The date guarantee
On the day we named, or you pay nothing.
At the engagement letter we write one calendar date. If the work lands after it for any reason inside our control, the engagement is free — you still receive everything, complete.
On the two subscription services, a missed weekly briefing credits that month in full.
The clock starts on the later of two moments: the signed engagement letter, or the day we receive the access and figures listed under “What we need from you”.
It pauses to the day whenever we are waiting on you, and every pause is logged in the file you receive.
You never have to claim it. We check the date ourselves and apply the credit on the invoice.