Guarantee 1
The date guarantee
On the day we named, or you pay nothing.
At the engagement letter we write one calendar date. If the work
lands after it for any reason inside our control, the engagement
is free — you still receive everything, complete. On the two
subscription services, a missed weekly briefing credits that
month in full.
The clock starts on the later of two moments: the signed
engagement letter, or the day we receive the access and figures
listed under “What we need from you”. It pauses to the day
whenever we are waiting on you, and every pause is logged in the
file you receive.
You never have to claim it. We check the date ourselves and
apply the credit on the invoice.
Guarantee 2
30 days money back
Not worth it? Full refund, no reasons asked.
For 30 days after delivery you can ask for your money back.
No form, no justification, no meeting to talk you out of it.
One e-mail or one phone call, and we transfer within five
working days.
What a refund means, stated plainly: the licence to use the
deliverable ends, you delete your copies, and we delete ours.
On a monthly service the refund covers the month just invoiced,
and the service stops at the end of it. That is the whole boundary.
Money we paid to third parties on your behalf is not refunded —
a register extract, a data source, a translator. These appear as
separate lines on the invoice, so you can always see the amount
involved.